- Shipping & Returns
Shipping & Returns
What is AgeValidators.com Shipping Policy?
AgeValidators.com is pleased to offer free ground shipping on all orders to the contiguous United States!
We are able to ship to the 48 contiguous states, US territories, Alaska, Hawaii, and Canada. Although we offer free shipping to the 48 contiguous states, shipping rates outside of the mainland US are flat fees and are as follows:
Orders shipped via an expedited shipping method such as 2-day or overnight are subject to additional shipping fees. Orders placed by 10am PST will generally ship the same day.
Orders placed after 10am PST will generally ship the next business day.
What is AgeValidators.com Return Policy?
AgeValidators.com wants you to feel comfortable in your purchase and we will accept returns within 30-days based on the following conditions.
Returns must include all original packaging! Returns must include all accessories, cables, software, manuals, etc!
Returns must be in new condition with no visible wear and tear! Returns must be accompanied by an RMA # issued by AgeValidators.com!
Bulk orders over 10 units for out of stock inventory and returns that do not meet these criteria will be subject to a 15% restocking fee; however, we will wave the restocking fee and apply it to store credit at AgeValidators.com for a future purchase or exchange.
Returns MUST be accompanied by an AgeValidators.com RMA#. Do NOT ship the package back to the shipping address without this RMA # or it will be refused. To obtain an RMA #, please send us an email to sales @ agevalidators.com to request one.
How Do I Return an Item?
In order to process your return, please email us at sales @ agevalidators within 30 days of your order date requesting an RMA number. We will issue you an RMA number that you will need to return your item. Once you receive your RMA number, simply ship the package including all original packaging, accessories, cables, software, manuals and inserts, back to us via the courier of your choice. You will be responsible for shipping charges and insuring the package to it’s appropriate value. Once we receive your return will complete our inspection and process your refund within 3 - 5 business days. Refunds will be issued in the same form of payment used to process the order
How Long Will My Order Take To Ship?
Most orders ship from Arizona or California. Ground shipments generally take 3-5 business days to arrive depending on your location.
Is my Signature Required for Delivery?
Yes! Due to the nature and cost of our Age Verification products, all orders are shipped with a signature requirement. You may be asked to present a state issued ID as well to FedEx or UPS to verify you are the recipient on the order.
What if I Have Other Questions?
We’re here to help. We prefer email communication to sales @ agevalidators.com for the fastest response or you can call us. Just let us know how we can assist!